Welcome to Majestic Patio’s FAQ page! We’re here to help you find answers to your questions about our products, policies, and shopping experience. If you need further assistance, don’t hesitate to reach out to us at support@majesticpatio.com or call +1 307-400-2177 during business hours.
1. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. No minimum purchase is required, so you can shop with confidence knowing that there are no extra shipping costs.
2. How long will it take to receive my order?
- Handling Time: 1-3 business days
- Transit Time: 4-12 business days
This means the total delivery time is generally 5-15 business days from the date you place your order. Please note that delivery times may vary depending on your location and any potential delays in shipping.
3. Can I cancel my order?
You can cancel your order anytime before it ships, free of charge. Simply contact us during business hours at +1 307-400-2177 or email support@majesticpatio.com.
Note: Custom or made-to-order products cannot be canceled once production begins.
4. What is your return policy?
We accept returns within 30 days of the purchase date for items in new and unused condition with all original tags and packaging. Returns are subject to a 25% restocking fee, and customers are responsible for return shipping costs.
To initiate a return, please contact us at support@majesticpatio.com for a Return Merchandise Authorization (RMA) number.
5. Are custom-made products refundable?
Custom or made-to-order items are non-refundable and non-cancellable once production has begun. These products are specifically crafted for you, so please reach out to us if you’re uncertain about your order’s customization before purchasing.
6. Do you offer exchanges?
No, we do not accept exchanges at this time. However, if you receive a defective or incorrect item, please contact us at support@majesticpatio.com, and we will assist you with a replacement.
7. What happens if my item arrives damaged or defective?
If your item arrives damaged or defective, please reach out to us at support@majesticpatio.com as soon as possible. We’ll guide you through the process of returning the item and will cover the cost of the return shipping for defective products.
8. How long does it take to process a refund?
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, refunds are typically processed within 10 business days and credited to your original payment method.
9. Why haven’t I received my refund yet?
If you haven’t received your refund after 10 business days, please try the following:
- Double-check your bank account.
- Contact your credit card company, as there may be a delay before the refund officially posts.
- Contact your bank, as processing times can vary.
If you’ve followed these steps and still haven’t received your refund, please reach out to us at support@majesticpatio.com.
10. Do you ship internationally?
Currently, we only offer shipping within the United States.
11. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay through PayPal for secure and convenient checkout.
12. Do you offer warranties on your products?
Yes, all of our products come with a manufacturer warranty. The warranty varies by product, so please check the product description or contact us if you have questions about specific warranty coverage.
13. How can I check the status of my order?
Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. If you have any questions about your order status, please contact us at support@majesticpatio.com.
14. How can I contact customer service?
You can reach our customer service team via email at support@majesticpatio.com or by phone at +1 307-400-2177 during business hours. We’re here to assist you with any questions or concerns you may have.
Registered Business Name: MAJESTIC PATIO LLC
Phone Number: +1 (307) 400-2177
Email: support@majesticpatio.com
Business Address: 30 N Gould St, STE R, Sheridan, Wyoming 82801
Business Hours: Monday – Sunday, 9:00 AM – 6:00 PM MST